Privacy Policy

1. Who we are

Fair CarPool (“we,” “us,” or “our”) is an app that helps people find and coordinate shared rides. This notice explains how information is handled in connection with the app and its services.

For privacy questions, data-access requests, or deletion requests, contact us at ecomtestclient@gmail.com.

2. Information we handle

The information involved depends on your account role, the features you choose, and your device settings. It may include:

• Account and profile information: name, email address, phone number, profile image, and bio.
• Driver and vehicle information: vehicle details and documents submitted for driver approval or verification.
• Ride and booking information: offers, requests, city names, pickup and drop-off places, schedules, seats, prices, booking statuses, reviews, and trip history.
• Location information: places you search for or save and, when enabled, location shared during an active trip. Access depends on the permissions you grant and the feature you use.
• Messages and submitted content: chat messages, support requests, complaints, reviews, attached images, or other supporting material.
• Safety information: emergency-contact details you provide and information associated with SOS alerts.
• Payment and transaction information: payment status and related records. Payment providers may handle sensitive payment details separately; the data received by Fair CarPool depends on the payment integration used.
• Technical and notification information: device or app data, push-notification tokens, and technical information used to operate, secure, and troubleshoot services.

Please avoid sending passwords, complete card details, or unnecessary sensitive information in chats, support messages, or attachments.

3. How we use information

We use information for purposes connected to delivering the service, including:

• Creating, maintaining, and securing accounts and profiles.
• Publishing, searching, and matching rides, requests, and bookings.
• Helping participants coordinate trip information through chat and notifications.
• Supporting payments, location-related features, live tracking, and safety tools where available.
• Responding to support inquiries, reviews, reports, and complaints.
• Preventing fraud, misuse, unauthorized activity, and other safety risks.
• Meeting applicable legal and regulatory requirements.

4. How we share information

We may share relevant information where needed to deliver the app:

• With ride participants: relevant profile, ride, booking, and contact details. During a trip with enabled live tracking, participants may be able to view the shared location.
• With technology providers: Firebase services may support authentication, database functions, file storage, cloud functions, and push notifications. Map, routing, and payment services may involve third-party providers, including OpenStreetMap-based services and PayFast, when those integrations are used. Such providers also have their own privacy notices.
• For legal or safety reasons: information may be disclosed where required by law, or where reasonably necessary to respond to safety concerns, fraud, suspected misuse, or legal processes.

5. Permissions and your choices

You can control location, camera, photo, and notification permissions through your device settings. Some features might not work correctly without the necessary permissions. Your account profile may be reviewed or updated inside the app as supported by its features.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law. For specific deletion steps, see the Account Deletion page.

6. Retention and deletion

We keep account information while your account is active and for any additional period reasonably required for the purposes described in this policy. Some ride, transaction, complaint, or safety records may need to be retained where permitted or required for legal, accounting, dispute-resolution, fraud-prevention, or safety reasons.

Some data may also remain in backups temporarily before they are replaced or expire. Retention periods can differ by data category and applicable requirements. For information on the applicable retention period for your data, email us or see the details supplied when your request is processed.

Using the in-app deletion feature or requesting deletion by email does not necessarily remove records that must lawfully be retained. Please see how to request account deletion.

7. Security

We use access controls and security practices intended to protect information from unauthorized use, access, or disclosure. Data sent through app services is transmitted using encrypted connections where those connections are supported and properly configured.

No internet service or system can guarantee absolute security. Please help protect your account by using secure sign-in methods and keeping account access private.

8. Children

Fair CarPool is designed for people who are at least 18 years old. It is not intended for children, and we do not knowingly permit children to create accounts. If you believe a child has provided information through the service, please contact us.

9. Changes and contact

We may update this Privacy Policy as the app evolves or legal requirements change. The date shown at the top of this page will reflect the latest posted revision.

For questions, privacy rights requests, and concerns, contact ecomtestclient@gmail.com or call 03163222199. If you wish to delete an account, you can also use the account-deletion instructions.